1. Introduction
We aim to provide our users with high-quality services and a satisfying experience. This Refund Policy outlines the terms and conditions under which refunds for the Whirr software ("Platform") are issued. By using the Platform, you agree to this Refund Policy.
2. Eligibility for Refunds
Refunds are issued at our sole discretion under the following circumstances:
Service Not as Described: If the services provided are significantly different from what was described at the time of purchase.
Technical Issues: If you experience persistent technical issues that prevent you from using the Platform effectively, and these issues cannot be resolved by our support team within a reasonable timeframe.
Billing Errors: If there has been an error in billing, such as being charged multiple times for the same service or being charged an incorrect amount.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
Change of Mind: If you decide to discontinue use of the Platform or no longer need the services.
Partial Use: If you have used the Platform partially or for a period of time before deciding to request a refund.
Violation of Policies: If your account has been suspended or terminated due to a violation of our Acceptable Use Policy or any other policy.
4. AppSumo Purchases
Purchases made through AppSumo are subject to AppSumo's refund policies and procedures. If you purchased the Platform via AppSumo, please refer to AppSumo's refund policy and contact their support team for assistance with refund requests.
5. Refund Request Process
To request a refund, follow these steps:
Contact Support: Submit a refund request to our support team at [email protected]. Provide your account details, the reason for the refund request, and any relevant documentation or evidence.
Evaluation: Our team will evaluate your request based on the information provided and may contact you for additional details if necessary.
Decision: You will be notified of the decision regarding your refund request within 10 business days. If approved, the refund will be processed to the original payment method used at the time of purchase.
6. Refund Timeframe
Approved refunds will be processed within 10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
7. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at [email protected]. We are here to help and will do our best to address your concerns promptly.
By using the Platform, you acknowledge that you have read, understood, and agree to comply with this Refund Policy. Thank you for your understanding and cooperation.